Water damage restoration for Albany and the Capital Region.
Emergency response to pipe bursts, flooding, and sewage backups. We handle drying, mold prevention, and full reconstruction with insurance coordination.
Emergency response available · Call (518) 900-3199 for active flooding
Extract, dry, document, rebuild.
Water damage restoration is a two-phase project. The drying phase must be completed and verified before reconstruction begins — cutting corners here creates mold problems that appear months later.
Emergency extraction & drying
Truck-mounted extraction removes standing water. Industrial air movers and dehumidifiers are positioned to dry structural cavities — not just surfaces. We monitor relative humidity and material moisture content daily until readings meet IICRC drying standards.
Moisture mapping & documentation
We use thermal imaging and pin-type moisture meters to identify hidden saturation in walls, subfloors, and ceilings. Readings are logged daily and included in the insurance documentation package — this prevents disputes over the scope of affected materials.
Demo of affected materials
Saturated drywall, insulation, flooring, and cabinetry that cannot be dried in place are removed and disposed of properly. Mold treatment is applied to affected framing where necessary. All demo is documented before the area is closed.
Reconstruction
Permitted reconstruction of affected areas: drywall, insulation, flooring, cabinetry, paint, and trim. We coordinate with your insurance adjuster on the repair scope and provide a fixed-price contract before work begins. Final inspection closes the permit.
What we restore after water damage.
Pipe burst damage
Albany winters regularly send temperatures below 0°F — pipe freezes and bursts are the most common water loss in the Capital Region. Fast extraction within the first hour reduces drywall damage by 60–80%. We treat pipe bursts as emergencies.
Basement flooding
Sump pump failure, foundation seepage, and storm drain backup flood thousands of Albany basements each spring. We extract, dry, and assess foundation conditions before recommending reconstruction — including waterproofing improvements if needed.
Sewage backup
Sewage backups are Category 3 (black water) events that require full PPE, biohazard disposal of all contaminated materials, and antimicrobial treatment of the structure. We follow IICRC S500 protocols — no shortcuts on Category 3 losses.
Roof leak damage
Ice dams on Albany roofs force water under shingles and into attic insulation and ceiling framing. The visible ceiling stain is often 10–20% of the actual saturation area. We use thermal imaging to map the full extent before any demo.
After a water loss: what to do immediately.
- Shut off the water source if the loss is from a pipe
- Call your insurance company to open a claim
- Move valuables and electronics out of the wet area
- Document with photos and video before any cleanup
- Call a restoration contractor within the first 2–4 hours
- Don’t use household fans — they spread moisture into unaffected areas
- Don’t walk through sewage backup without PPE
- Don’t assume the surface is dry because it looks dry
- Don’t start reconstruction before verified dry-out readings
- Don’t discard damaged contents before the adjuster documents them
Common questions about water damage restoration.
How quickly can you respond to a water emergency in Albany?
We prioritize water damage calls and aim to be on site within 4–8 hours of contact for active flooding or burst pipe situations in Albany and the immediate Capital Region. For locations in Saratoga Springs, Troy, Schenectady, or surrounding areas, response may run 6–10 hours. The faster standing water is extracted, the less structural damage and the lower the mold risk. Call (518) 900-3199 directly for emergency situations — do not use the web form if the loss is active.
Does homeowner’s insurance cover water damage restoration?
Most standard homeowner’s policies in New York cover sudden and accidental water damage — burst pipes, appliance failures, and storm-related roof leaks from ice dams. Gradual leaks (a slow drip behind a wall over months) are typically excluded. Flooding from outside sources requires a separate flood insurance policy through NFIP. We provide detailed documentation including daily moisture logs and a Matterport scan of damage conditions, which helps adjusters process claims without secondary site visits.
How quickly does mold develop after water damage?
Mold can begin colonizing wet drywall, insulation, and wood framing within 24–48 hours in warm, humid conditions. Albany summers are humid enough that mold growth in a wet basement or crawl space can become visible within 3–5 days of a loss. This is why extraction and drying must begin as quickly as possible. We use HEPA air scrubbers during drying and moisture meters to verify that readings meet IICRC S500 drying standards before any reconstruction begins — skipping this step creates mold problems that appear 3–6 months later, often after walls are closed.
How long does water damage restoration take start to finish?
The drying phase — extraction, dehumidification, and moisture verification — takes 3–7 days depending on the extent of saturation and materials affected. Reconstruction after verified dry-out runs 4–12 weeks depending on the scope. A single-room loss with drywall and flooring replacement might take 4–6 weeks total. A loss affecting multiple floors or requiring structural framing replacement runs longer. We provide a full timeline before reconstruction begins and update you as the drying phase progresses with daily readings.
Capital Region homeowners after water damage.
“Pipe burst in our Loudonville house on a Saturday morning in February. CDG was on site by 2pm, extractors running by 3pm. The quick response is the reason we didn’t lose our hardwood floors.”
“Basement flooded in spring from sump pump failure. CDG extracted, dried with daily readings, and rebuilt the finished basement. They found mold behind a wall we didn’t know about. Glad they checked.”
“Ice dam caused a roof leak into our master bedroom in Troy. CDG mapped the full saturation with thermal imaging — turned out it had spread into two walls we couldn’t see. Properly fixed, not patched.”
Other work we do in Albany.
Free assessment for your water damage claim.
For active flooding, call (518) 900-3199 directly. For non-emergency assessment and reconstruction quotes, use the form and we’ll respond within 1 business day.
Thermal imaging moisture mapping included
Daily moisture logs for insurance documentation
Matterport 3D scan of damage for claim file
Active flooding? Call now: (518) 900-3199